Your Rights
Open & Honest Mortgage Advisor in York
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email: admin@ukmoneyman.com
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
4.95 Rating153 Reviews
Valentina
I used Yorkmoneyman service second time to remortgage my house and they were brilliant, happy with customer service, quick response, great communication and I would highly recommend.
2 weeks ago
Anonymous
5* service throughout the process. Look no further, can 100% recommend.
3 weeks ago
Paul
Easy to deal with, sound advice following a review of your needs. Would highly recommend to anyone
3 weeks ago
Richard
Tom and Chloe handled my mortgage application in a very professional and effective manner making the process simple for me as a first time buyer. I will definitely use them again when it comes to my mortgage review.
5 months ago
Anonymous
Were able to get us a great quote for a structural survey while also helping us all the way throughout the mortgage application process. They were great and I would rate them eight out of eight.
6 months ago
Guy
Friendly and efficient service with excellent communication. I would recommend to anyone seeking mortgage advice, I will be using them again when I come to seek a new mortgage deal.
6 months ago
Anonymous
Leanne was brill , really helped me out 👍🏻
8 months ago
Caitlin
After having a few problems with other companies I feel satisfied and less stressed talking to Leanne and feel my problem will be taken care of.
8 months ago
Harriet
We cannot thank yorkmoneyman enough, Jason and Jennifer are real experts and so professional, helpful, hardworking and kind. We would highly recommend and are two very happy customers. Thank you so much
9 months ago
Stacey
Everyone we dealt with was friendly and informative. Even after the mortgage was secured they checked in to see how things were going and helped out when things were moving slowly. Would highly recommend. ...
9 months ago
Sarah
We can not thank Matt and Louise enough for the help and support they have given. Moving for the first time in 18years, we had no idea what to do so it was amazing to have Matt supporting us through the process, advising us of the best products to...
10 months ago
Emily
Always very happy to chat and answer any questions. Friendly and approachable. Quick to respond by phone or email. As a first time buyer they really helped me understand the whole process.
11 months ago
Olivia
Yorkmoneyman were great, they delivered a friendly and helpful service. We felt like we were in safe hands.
11 months ago
Holly
Chloe, Jason and the rest of the team have been fantastic in guiding us through a complicated buying process. We’d definitely use these again, and would recommend other to do the same.
11 months ago
Anonymous
Very happy with the service I received. Charlie was always there to guide me through the process and answer all my questions. Would highly recommend their services.
1 year ago
Laura
Yorkmoneyman has been super helpful, very friendly and generally prompt to respond. They have helped us secure our mortgage offer super quickly and we are grateful for their support, special thanks to Leo and Meghan.
1 year ago
Guy
Excellent from start to finish. Thorough and understands both the market exceptionally well and identifies your needs effectively. Communication has been first-rate all the way through despite several false starts, they have stood by and ensured a...
1 year ago
Charlotte
My second time using Yorkmoneyman and once again a seamless service from end to end! Couldn’t wish for a better broker to deal with my mortgage! Ryan and Lyndsey made it easier, worry free and had great comms throughout! Thank you both!
1 year ago
Alice
Very helpful and very responsive. Leo was fantastic at helping us understand what our options were and helping us get the mortgage we needed. Once ready Meghan got everything going swiftly and the next we heard we had the mortgage! Would highly...
1 year ago
Felix
Moneyman has helped us find a great deal and have been very patient in a tumultuous house buying process. They have been professional and courteous throughout. Highly recommended.
1 year ago
